If for any reason you’re not happy with our service talk to us. We’d like the opportunity to resolve any issues or complaints.
The Complaints Officer
PO Box 500
Miranda NSW 2228
Telephone: (02) 9525 9311
If you’re unhappy with the resolution we’ve offered, you’re welcome to contact the Australian Financial Complaints Authority (AFCA).
We subscribe to Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA), a free customer service. If your complaint is not successfully resolved by our office within 45 days from the date reported to our office, it can be referred to AFCA to assist in making an independent assessment of your issue(s).
- Online: www.afca.org.au
- Email: firstname.lastname@example.org
- Phone: 1800 931 678
- Mail: Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3000