If for any reason you’re not happy with our service talk to us. We’d like the opportunity to resolve any issues or complaints.

Contact us

The Complaints Officer
Austbrokers SPT
PO Box 500
Miranda NSW 2228


Telephone: (02) 9525 9311

If you’re unhappy with the resolution we’ve offered, you’re welcome to contact the Australian Financial Complaints Authority (AFCA).

We subscribe to Insurance Brokers Code of Practice and the Australian Financial Complaints Authority (AFCA), a free customer service.  If your complaint is not successfully resolved by our office within 30 days from the date reported to our office, it can be referred to AFCA to assist in making an independent assessment of your issue(s).

  • Online:
  • Email:
  • Phone: 1800 931 678
  • Mail: Australian Financial Complaints Authority 

           GPO Box 3 Melbourne VIC 3000