We’re here to help you navigate through the claims process.

If you need urgent assistance please contact your Account Executive immediately.

Holly Caruana – (02) 8525 2421 / 0447 619 980, or

Brooke Grey – (02) 8525 2412


Cyber Incident

In the event of a Cyber incident, please contact the Clyde & Co. AICNSW Cyber 24/7 Helpline on 1300 083 235.  Clyde & Co. will provide a report to SPT, however please also notify our office of the incident as soon as possible so that we may fast track a notification to your Professional Indemnity Insurer, Vero Insurance, under the PI Program.

Legal Consultation

In the event that you require legal advice, please contact either of the following Legal Advisers:

Dan Maccallum – Maccallum Lawyers

Tel: 0417 437 072


Simon Black – Barry Nilsson Lawyers

Tel: 02 8031 2605 (mobile: 0428 777 946)


You are entitled to up to two (free) hours legal advice on any matter related to the risks insured under the PI Policy, except in relation to the scope of cover provided under the Policy or claims, disputes or complaints against the Insurer. You must provide the Legal Adviser with your policy number and the name of your conveyancing practice in order to receive the two hours legal advice.

Please also ensure you also notify our office of this as soon as possible, even if the matter is unlikely to result in a claim against you.

Make a claim – SPT Insurance | Austbrokers

In the event you need to notify us of a claim being made against you, or of a circumstance which may give rise to a claim, please contact our office via phone 02 9525 9311 and/or email:

We will notify your Professional Indemnity Insurer, Vero Insurance within two business days of receiving your notification.  Once Vero have reviewed the information provided, they will provide their reference number and the next steps to be taken (further information required, Lawyer to be appointed, etc.).  If the matter is a notification only, the file is kept open for a period of twelve months to await any developments, then closed if nothing eventuates.

There is no set timeframe for how long it takes a Professional Indemnity claim to be processed.   Each claim is unique and will need to be reviewed on its own merits. It is imperative that you do not make any admission of liability to your client, or any other party making a claim against you, as this could potentially prejudice Vero’s position.

We will support you throughout the claim process, liaising with you and Vero Insurance and any other parties appointed.  We are always happy to help and support you.