What to expect when you see an insurance broker

If you have never visited an insurance broker before you’re probably wondering what’s involved or how it works. 
When you see an Austbrokers SPT insurance broker here is what you can expect. 

You can expect to choose how to work with us

One of the reasons people come see an insurance broker is to save time.  So, we get it. You don’t want to meet all the time.

That’s why you choose how you want to work with us.

You can choose to meet in person (your place or ours), get a quote online, or have all meetings via phone or email.

Sometimes we can offer you instant cover.

But mostly we are searching the market for you to get the cover you need at a good price, and that can take time {and negotiation}.

What you can expect an insurance broker will do

Insurance brokers work with you to understand risks and discuss how to use insurance to protect assets and businesses.

  • We can offer expert advice on the management and reduction of risk, and the range and type of insurance products available.
  • Our in-depth knowledge of risk and the insurance market means we’re able to identify and arrange hard to get cover.
  • We can negotiate the best deals for your individual needs.

We’re there when you need us. Helping our clients resolve claims as quickly as possible. 

When you see an insurance broker expect to go through the following steps


What insurance do you need? Let’s get to know you.

We first meet up to understand why you need insurance and identify potential risks.

Expect to answer some personal questions that help identify how you feel about risk. 


What insurance options may be suitable 

We’ll talk through options for you to manage or insure your risks.


We get quotes for you

Using our expertise and in-depth knowledge of insurance products in the market we get quotes for policies that suit your needs.


You’re presented with recommended cover options

Recommended cover and premium details are presented for your review.


Accept the quote

Once you’ve accepted the quote, we’ll help you with the application process.


You now have insurance and a partner to help

You can expect to have an insurance broker on your side.
Here to help manage your cover and help you if you need to claim.


Manage Change

As life and business changes so do your insurance needs.  
You can expect your insurance broker to keep up with your life and business insurance as things change.


You can expect your insurance broker to jump in when something goes wrong

We guide you through the claims process and help you recover. 


You can expect to review your insurance each year

When your insurance is up for renewal you will get a renewal notice from us with details on how to pay online.
This is a good time to to review whether your cover still suits you. 
We ask you keep us in the loop if something changes so we can make sure your insurance continues to meet your needs.

Now you know what to expect from an insurance broker are you ready to talk?

More information on what an insurance broker does and what you can expect when you see an insurance broker 
can be found on the understanding insurance website.